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Purser

Support

Talk to a person

Purser is a small operation, which is the bad news and the good news. There is no ticket queue and no chatbot. You email us, and one of the people who built the thing reads it and answers.

Email supportBrowse the documentation

What to put in the email

Include these and the first reply is usually the answer, rather than us asking you for them.

  • Your shop addressThe yourshop.myshopify.com one.
  • The order or bill numberWhatever it was you were looking at when it went wrong.
  • What you expected, and what happenedIn your own words. It does not need to be a bug report.

We answer within one working day. If something is broken and stock is on the floor, say so at the top of the email and it goes to the front.

Before you email

The four things people ask most

If your question is one of these, the answer is already written and you can have it now instead of tomorrow.

Import your history from Stocky

Stocky stops working on 31 August 2026 and its data does not move to Shopify. Here is what to export, and how to bring it into Purser.

Receive stock by barcode

Scan to receive. Quantity, unit cost, retail price, live margin and on-hand, all on one row — and the stock goes straight into Shopify.

How weighted-average cost works

Shopify records the last price you paid. Purser weights every delivery. Here is the difference, with the arithmetic shown.

Troubleshooting

Barcodes that will not scan, stock that did not appear in Shopify, costs that look wrong, and what to do about each.

Data, privacy and deletion requests

Uninstalling Purser from your Shopify admin instructs us to delete your shop's data, and we act on it. If you want the data gone sooner, want a copy of what we hold, or want written confirmation that it has been deleted, email support@gopurser.com and ask. It is not an awkward request and you will not have to chase it.

The full detail is in the privacy policy.